Frequently Asked Questions (FAQ)
General Inquiries
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time. Please allow 24-48 hours for tracking information to update.
What is your shipping policy for the US and EU?
We offer free standard shipping on orders over $150. Typical delivery times are 5-10 business days for the US and 7-12 business days for EU countries. Expedited shipping options are available at checkout.
Product & Technology
Why do you focus on 432Hz frequency for your singing bowls?
432Hz is mathematically consistent with the patterns of the universe and the natural world. It is known to produce a deeper, softer, and more resonant tone compared to the standard 440Hz, aiding in profound relaxation and cellular healing.
Is the PEMF Infrared Mat safe for daily use?
Yes, our PEMF mats are designed with built-in EMF protection and are safe for daily use. We recommend starting with 15-20 minute sessions and gradually increasing as your body acclimates to the frequency therapy.
Are your crystals and geodes ethically sourced?
Absolutely. We work directly with artisanal mines and suppliers who prioritize ethical labor practices and sustainable extraction methods. Each piece is a "Sacred Specimen" with its own certificate of origin.
Care & Maintenance
How do I clean my frosted quartz singing bowls?
Use a damp, lint-free cloth with mild distilled water. Avoid harsh chemicals. For energetic clearing, we recommend using Tibetan incense or a tuning fork nearby.
How should I store my Mala beads?
Store your Mala in a clean, dry place, ideally in the silk pouch provided. Avoid wearing them during heavy physical exercise or in water to preserve the integrity of the natural seeds and stones.
Security & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Shop Pay. For high-ticket items, we offer flexible payment plans through Affirm or Klarna.